Privacy policy

Introduction

We are Intertide PTY Ltd (Registration number: 2023/917836/07) and we respect and value your privacy. This policy describes how we collect, store, use and protect information that can be associated with you. 

This policy applies to you if you are:

  • a visitor to our website; or
  • a customer who has ordered or requested the goods or services that we provide.

How we collect information

The personal information we collect includes:

  • certain information that we collect automatically when you visit our website;
  • certain information collected on account creation;
  • certain information collected when placing an order; and
  • optional information that you provide to us voluntarily.

When you create an account or place an order with us, the following information will be collected:

  • your name and surname;
  • your email address;
  • your telephone number;
  • your company name, company registration number, and VAT number (if applicable);
  • your postal address or street address; and
  • your username and password.

We will use this personal information to fulfil your orders, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.

How we use information

We will use information to provide and manage the services you request, for example when you sign up for a newsletter or place an order with us. It also includes providing personalized content and recommendations to you, including by email. Through such features, we are able to bring you information and content tailored to your individual interests and needs.

We may periodically contact you with offers and information about the Services and our affiliates, including in connection with your accounts, online surveys, legal notices, news stories, new features that you are entitled to access, and other important information. You may opt out of receiving commercial email messages from us by following the instructions contained in those email messages.

We may use your personal information as we believe is necessary or appropriate to protect, enforce, or defend the legal rights, privacy, safety, or property of the Services, its employees or agents, or other users and to comply with applicable law.

We may otherwise use your information with your consent or at your direction.

How we share information
 
We may share information with service providers that is deemed necessary in order to provide you with the goods and services you request, for example, sharing your name, address and contact details with a courier company.
 
We may share your personal information as we believe is necessary or appropriate to protect, enforce, or defend the legal rights, privacy, safety, or property of the Services, our employees or agents or users or to comply with applicable law or legal process, including responding to requests from public and government authorities.

We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

We reserve the right to transfer any information we have about you in the event that we sell or transfer all or a portion of our business or assets to a third party, such as in the event of a merger, acquisition, or in connection with a bankruptcy reorganization.
 
How we secure information
 
We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our website is hosted on a secure server that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.
 
How we retain information
 
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
  • retention of the record is required or authorised by law; or
  • you have consented to the retention of the record.

We may retain your personal information in physical or electronic records at our discretion.

You may choose to correct or update the personal information you have submitted to us, by updating your account on our website.